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i. Logging into RWC's online help desk system at <br /> http:t/thecitv.redwoodcity.orq:80801hdli ndex.hUc. <br /> ii. The highest ranking, on-site staff member from PORT calls the RWC <br /> Information Technology Manager at (650)464-9575. <br /> Important Note: Emergency support is considered a best effort as RWC is not a 24 X 7 <br /> support shop. Emergency support is charged at one-and-one-half times the normal hourly <br /> rate. <br /> Capitalized terms not defined herein have the meaning set forth in the General Terms and Conditions <br /> (GTC) attached hereto. <br /> All charges in this Service Order are exclusive of taxes and fees. <br /> By executing this Service Order, CUSTOMER is requesting, and agrees to pay for the Services <br /> identified and described in this Services Order and to be bound by the GTC, which is attached hereto <br /> and incorporated by reference. <br /> The individual signing for CUSTOMER represents that he/she is authorized to enter into this Service <br /> Order on behalf of CUSTOMER. <br /> PORT OF REDWOOD CITY CITY OF REDWOOD CITY <br /> ("CUSTOMER") ("RWC") <br /> � � • . <br /> By: By: <br /> Name:��j'��t�������/ Name: Robert B. Bell <br /> L <br /> Title:��—��������G���� Title: City Manager <br /> Date: ��(� ,����,/i�� Date: ^T I)'�� � � <br /> � <br /> Attest: <br /> Silvia ond in en, C C k <br /> REV:06-19-14 PT <br /> Page 11 of 11 <br /> ATTY/AGR.2014.106/ITSvcs-Port of RC FY2014-15 <br />