Laserfiche WebLink
• Thanksgiving Day <br /> � Thanksgiving Friday <br /> • Christmas Eve <br /> • Christmas Day <br /> • New Year's Eve <br /> Rates for hours worked by RWC during normal business hours will be at the current rate in <br /> which they are worked. <br /> D. Non-business hours: All hours worked outside of normal business hours. <br /> PORT requested work to be perFormed during non-business hours will be <br /> invoiced at a rate equal to one-and-one-half times the then current rate. <br /> Examples: A request from PORT for RWC to install new equipment during a <br /> weekend to minimize disruption during PORT normal business hours; An after- <br /> hours call to RWC to fix a downed server or internet connection. <br /> E. Maintain and support: RWC will keep the type of equipment or specific named <br /> equipment operational as defined by its purpose. If RWC staff is unable to <br /> resolve an issue without external vendor support, RWC will contact and work with <br /> the appropriate vendor until the malfunctioning equipment is operational. RWC <br /> staff will keep the same equipment optimized and its firmware/software current <br /> as deemed appropriate to maintain optimized operations, while minimizing down <br /> time. <br /> 2. Internet Access Support: RWC will maintain and support this connection. <br /> 3. Firewall Support: RWC will maintain and support this appliance and in some instances <br /> make recommendations to improve security to reduce network vulnerabilities. <br /> 4. Network Support: RWC will maintain and support all the switches and other <br /> networking devices in PORT. <br /> 5. Server Support: RWC will maintain and support all servers used in PORT. RWC staff <br /> will provide full support for the following: <br /> • Operating systems <br /> • File and print services <br /> � Email <br /> REV:06-19-14 PT <br /> Page 8 of 11 <br /> ATTY/AGR.2014.106/ITSvcs-Port of RC FY2014-15 <br />