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7.2.C. - Page 3 <br /> THE CITY OF REDWOOD CITY <br /> INFORMATION TECHNOLOGY SERVICES <br /> GENERAL TERMS AND CONDITIONS <br /> The CUSTOMER named on the applicable Services Order and the City of Redwood City <br /> ( "RWC ") agree that these General Terms and Conditions ( "GTC ") are applicable to all Information <br /> Technology ( "IT ") Services provided by RWC to CUSTOMER. Capitalized terms have the meanings <br /> defined herein. <br /> 1. General. <br /> The GTC describes the general terms and conditions applicable to CUSTOMER's purchase of IT Services <br /> from RWC. The GTC together with the applicable Services Orders constitute the entire agreement <br /> between the parties. In the event of a conflict between the terms of the GTC and of any Services <br /> Order, the terms of the Services Order prevail. <br /> 2. Services Orders. <br /> The Services to be performed by RWC are set forth in the applicable Services Order(s). Each Services <br /> Order will state the Service, the term for which Service is requested (the "Service Term ") and the <br /> pricing for the Service. A Services Order is not binding upon RWC unless signed by an authorized <br /> RWC representative. <br /> 3. Service Commencement Date: Service Term. <br /> The Service Term will be as specified in the Services Order, and will commence on the date specified <br /> in the Services Order, or such later date as specified by RWC in a written notice to CUSTOMER. Upon <br /> expiration of the Service Term for a particular Services Order, Service will continue under the Services <br /> Order on a month to month basis at RWC's then current rates, and either RWC or CUSTOMER may <br /> terminate the Service upon 30 days prior written notice. CUSTOMER will pay RWC's then current charges <br /> for any moves, additions or changes to any Services Order or Service agreed to by the parties. <br /> 4. Comoensation: Billina: Payment. <br /> Compensation owed by CUSTOMER for Services rendered by RWC will be as set out in the applicable <br /> Services Order(s). Upon execution of a Services Order by CUSTOMER, RWC will invoice <br /> CUSTOMER for any non - recurring initial set up fees, and the first monthly recurring charges, if any. Billing <br /> for partial months is prorated. Subsequently, RWC will invoice CUSTOMER monthly in advance for any <br /> recurring charges for the Services, and in arrears for any Additional Services (defined below) that were <br /> requested by CUSTOMER and performed by RWC during the monthly billing period. Payment is <br /> due within 30 days of the invoice date. <br /> ATTY /AGR.2014.100 /IT Svcs City of Burlingame FY2014 -15 <br /> REV: 06 -19 -14 PT <br /> Page 1 of 9 <br />