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8.B. - Page 13 <br /> THEREFORE BE IT FURTHER RESOLVED THAT: <br /> 9. The State Water Board commends water suppliers that have increased conservation <br /> messaging and adopted innovative strategies to enhance customer awareness of water <br /> use, such as applications that let customers compare their water use to water use by <br /> others; reduce system losses, such as fixing system leaks which can deplete supplies by <br /> 10 percent or more; and establish incentives to reduce demand, such as tiered or <br /> drought rate structures. The State Water Board also commends all Californians that <br /> have already been working to maximize their conservation efforts, both at home and at <br /> work; <br /> 10. The State Water Board calls upon water suppliers to take the following actions: <br /> Educate customers and employees <br /> • Retail water suppliers should provide notice of the regulations in English and <br /> Spanish in one or more of the following ways: newspaper advertisements, bill inserts, <br /> website homepage, social media, notices in public libraries; <br /> • Wholesale suppliers should include reference to the regulations in their customer <br /> communications; <br /> • All water suppliers should train personnel on the regulations; <br /> • All water suppliers should provide signage where recycled or reclaimed water is <br /> being used for activities that the emergency regulations prohibit with the use of <br /> potable water, such as operation of fountains and other water features; <br /> • All water suppliers should redouble their efforts to disseminate information regarding <br /> opportunities and incentives to upgrade indoor fixtures and appliances; <br /> • All water suppliers should use education and the tools available through the Save <br /> Our Water website (http:l/saveourwater.com); and <br /> • All water suppliers should educate and prepare their boards and councils on the <br /> drought response actions contained in the emergency regulations and in this <br /> resolution, and to make sure that drought response items are placed on agendas as <br /> early as possible; <br /> Increasing local supplies <br /> • All water suppliers should accelerate the completion of projects that will conserve <br /> potable water by making use of non-potable supplies, such as recycled water, <br /> "greywater," and stormwater collection projects; <br /> • All water suppliers should improve their leak reporting and response programs and <br /> request that police and fire departments and other local government personnel report <br /> leaks and water waste that they encounter during their routine duties/patrols; <br /> • Smaller water suppliers—those with fewer than 3,000 service connections—should <br /> take proactive steps to secure their communities'water supplies and educate their <br /> customers about water conservation and the status of their supply reserves; <br /> • All water suppliers should conduct water loss audits and make leak detection and <br /> repair a top priority for the duration of the drought; and <br /> • All urban water suppliers should evaluate their rate structures and begin to <br /> implement needed changes as part of planning for another dry year. Information and <br /> assistance on setting and implementing drought rates is available from the Alliance <br /> for Water Efficiency. (http:ll www.allianceforwaterefficiencv.orgl). <br /> 4 <br />