Laserfiche WebLink
<br /> <br />• New Interactive Components released from time to time according to the <br />visionLiveTM Roadmap ("Roadmap"). <br />• Bug fixes to the VCMS code. <br />• Updates to provide compatibility to future versions of Supported Web <br />Browsers (as defined below) within three months of their release. <br />Compatibility with previous versions of Supported Web Browsers (other <br />than with the most recent version being replaced with a new version) is <br />not guaranteed. <br /> <br />Client understands and agrees that the Supported Web Browsers for the frontend of the Website currently <br />are Firefox, Internet Explorer, Chrome, and Safari. Client understands and agrees that Supported Web <br />Browsers for the backend of the website currently are the latest released versions at the time of Completion <br />of Firefox and Internet Explorer. Client understands and agrees that Supported Web Browsers for <br />visionMobileTM currently are iOS Safari, Android Chrome, and Windows Phone 7 Internet Explorer. All <br />of the web browsers listed in this paragraph, and any others added by Vision Internet at its discretion are <br />herein referred to collectively as the "Supported Web Browsers". <br /> <br />To receive the Upgrade Services, a non-interrupted Subscription Services Agreement must be in place from <br />time of Website launch and the VCMS code must be unmodified. Vision Internet will notify Client prior to <br />implementing any requested change to the VCMS if the change would invalidate the upgrade service. <br /> <br />Upgrade Services do not include: <br />• Optional Interactive Components. <br />• Modules, Programs, or Software Applications. <br />• Conversion to new platforms. <br />• Modification of third-party products. <br />• Updates to provide compatibility to third-party products, except for those <br />included in VCMS. <br />• Upgrades that require modification or customization to website design. <br />• System configuration, website content editing and/or formatting, website <br />design, custom data updates, etc. <br /> <br />(c) Support Services <br />Support Services is defined as technical support for the unmodified VCMS and the hosted <br />Website. Vision Internet will provide Support Services to a designated Client account <br />manager, system administrator or webmaster. Technical support is available by email and <br />telephone from 6:00 AM to 6:00 PM Pacific Time Monday through Friday excluding <br />holidays (“Business Hours”), with emergency support available 24 hours a day, 7 days a <br />week. An emergency is defined as the Website being down for more than ten (10) minutes. <br />Support calls are generally handled within one hour and Vision Internet guarantees a <br />maximum of 48 hours for support issues. <br /> <br />(d) Redesign Services <br />At the conclusion of the Initial Term (as defined in Sec. 3) and at the conclusion of every <br />fourth Renewal Term thereafter, the Client will be entitled to a basic graphic redesign of <br />one (1) website. Basic graphic redesign does not include Design Themes. Services shall <br />include: <br />• Project Management <br />• Wireframe Development <br />ATTY/AGR/2014.177/VISIONLIVE TM SUBSCRIPTION SERVICES AGR <br />REV: 09-16-14 GK & PT <br />Page 2 of 11 <br />7.1.G. - Page 31