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I <br /> Attachment A <br /> searchable, share events <br /> on social media, have <br /> category filters, have <br /> locations (with maps) , <br /> and include images. <br /> Allow citizens to Included <br /> submit calendar events <br /> for approval by city <br /> staff. <br /> Ability to interface or See Additional HTML Template above. <br /> integrate with City <br /> identified systems in <br /> section 1.4 <br /> Integration of myRWC See Additional HTML Template above <br /> Public Stuff site <br /> Provide secure website Included <br /> that meets emerging <br /> industry standard <br /> guidelines on privacy <br /> and accessibility <br /> Provide innovative Included with your project is our <br /> ideas and exhaustive consultation process in which we <br /> recommendations for engage with your staff to create a truly <br /> maximizing the City' s unique solution. <br /> web presence. Please <br /> provide additional <br /> recommendations that may <br /> not be covered in the <br /> prior requirements. <br /> Provide telephone Support calls are generally handled within <br /> support with a 4 hour one hour, and are handled by our technical <br /> response from 7 AM - 5 support team or your project manager. We <br /> PM PST Monday through guarantee a maximum 48 hours turnaround for <br /> Friday. most support issues, most of which are <br /> handled in under an hour of reporting. Our <br /> phone and email support hours are 6:00 am - <br /> 6:00 pm PST, Mondays to Fridays. <br /> Provide emergency For issues that occur after business hours, <br /> telephone support with 4 emergency staff support is provided 24 <br /> hour response from 5:01 hours a day, 7 days a week. <br /> PM to 6:59 AM PST Monday Holidays recognized by Vision Internet <br /> - Friday and on weekends include: <br /> and holidays. Please • New Year' s Day <br /> state the holidays <br /> recognized by your firm. • President' s Day <br /> • Memorial Day <br /> • Independence Day <br /> • Labor Day <br /> • Thanksgiving <br /> ATTY/AGR/2014.178/WEBSITE DEVELOPMENT SERVICES AGR <br /> REV:09-16-14 GK&PT <br /> City's Initials <br /> Contractor's Initials-?� <br /> Page 18 of 27 <br />