Laserfiche WebLink
i <br /> • New Interactive Components released from time to time according to the <br /> visionLive"Roadmap("Roadmap"). <br /> • Bug fixes to the VCMS code. <br /> • Updates to provide compatibility to future versions of Supported Web <br /> Browsers (as defined below) within three months of their release. <br /> Compatibility with previous versions of Supported Web Browsers (other <br /> than with the most recent version being replaced with a new version) is <br /> not guaranteed. <br /> Client understands and agrees that the Supported Web Browsers for the frontend of the Website currently <br /> are Firefox, Internet Explorer, Chrome, and Safari. Client understands and agrees that Supported Web <br /> Browsers for the backend of the website currently are the latest released versions at the time of Completion <br /> of Firefox and Internet Explorer. Client understands and agrees that Supported Web Browsers for <br /> visionMobile" currently are iOS Safari, Android Chrome, and Windows Phone 7 Internet Explorer. All <br /> of the web browsers listed in this paragraph, and any others added by Vision Internet at its discretion are <br /> herein referred to collectively as the "Supported Web Browsers". <br /> To receive the Upgrade Services,a non-interrupted Subscription Services Agreement must be in place from <br /> time of Website launch and the VCMS code must be unmodified.Vision Internet will notify Client prior to <br /> implementing any requested change to the VCMS if the change would invalidate the upgrade service. <br /> Upgrade Services do not include: <br /> • Optional Interactive Components. <br /> • Modules,Programs,or Software Applications. <br /> • Conversion to new platforms. <br /> • Modification of third-party products. <br /> • Updates to provide compatibility to third-party products,except for those <br /> included in VCMS. <br /> • Upgrades that require modification or customization to website design. <br /> • System configuration,website content editing and/or formatting,website <br /> design, custom data updates, etc. <br /> (c) Support Services <br /> Support Services is defined as technical support for the unmodified VCMS and the hosted <br /> Website. Vision Internet will provide Support Services to a designated Client account <br /> manager, system administrator or webmaster. Technical support is available by email and <br /> telephone from 6:00 AM to 6:00 PM Pacific Time Monday through Friday excluding <br /> holidays ("Business Hours"), with emergency support available 24 hours a day, 7 days a <br /> week.An emergency is defined as the Website being down for more than ten(10)minutes. <br /> Support calls are generally handled within one hour and Vision Internet guarantees a <br /> maximum of 48 hours for support issues. <br /> (d) Redesign Services <br /> At the conclusion of the Initial Term(as defined in Sec. 3) and at the conclusion of every <br /> fourth Renewal Term thereafter, the Client will be entitled to a basic graphic redesign of <br /> one (1) website. Basic graphic redesign does not include Design Themes. Services shall <br /> include: <br /> • Project Management <br /> • Wireframe Development <br /> ATTY/AG R/2014.177/VISI ON LIVE TM SUBSCRIPTION SERVICES AGR <br /> REV:09-16-14 GK&PT <br /> Page 2 of 11 <br />