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CITY OF REDWOOD CITY <br /> EXHIBIT A <br /> Program Objectives $ Quantitative Goals <br /> Fiscal Year 2014i2015 <br /> Agency Information <br /> A enc Name: Ombudsman Senrices of San Mateo Count , Inc <br /> Address: 711 Nevada Street <br /> Cit , State,ZIP: Redwood Cit , CA 94061-1555 <br /> Activi /Pro ram Titie: Ombudsman Services of San Mateo Coun , inc <br /> Program Objectives 8 Quantitative Goals <br /> Redwood City Consolidated Plan Priority and Objective Program Addresses: <br /> 3. Support Human Service programs that meet the basic human services needs of low <br /> income persons with an emphasis on serving priority needs populations: <br /> HS-1: Meet the basic human services needs of low income persons with an <br /> em hasis on servin riorit needs o ulations. <br /> Description of Services to be Provided: <br /> Investigate a minimum of 85 complaints involving 85 unduplicated disabled or elderly <br /> individuals in licensed care facilities in Redwood Cit . <br /> Primary Quantitative Objectives: <br /> Ombudsman Services of San Mateo County, Inc will serve 85 Redwood City persons. <br /> Hold 2 trainings for new ombudsmen, thereby increasing our volunteer base by 20%, <br /> raising the number of field ombudsmen to 60. <br /> Maintain Facility coverage to meet a minimum of 90% of our facility coverage plan for <br /> City of Redwood City. <br /> Increase the facilities' participation in delivering 'resident focused care,' by providing <br /> education at 2 events at which a presenter will provide training on 'Best Practice <br /> Models,' directly addressing topics that we deem to be system problems. <br /> NOTE:Performance wil!be measured by program objectives and quantitatrve goals. The g�ant <br /> performance period begins July 1, 2014 and concludes June 30, 2015. <br /> REV:11-03-14 VR&RL <br /> Page 14 of 15 <br /> ATTY/AGR.2014.230/OMBUDSMAN OF SAN MATEO COUNTY/OMBUDSMAN SERVICES <br />