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Febri 10.A - Page 5 <br /> Government Operations <br /> We manage the operations of the City as an engaged, collaborative and responsive team of <br /> professionals to provide effective, accountable and fiscally sustainable government services <br /> that achieve a high level of customer satisfaction. <br /> Goals Outcome Measures <br /> Managing our resources, costs • Balanced budget <br /> and liabilities to ensure the • Reserves as% of Revenue (per Council Policy) <br /> City's long-term fiscal health • Unmodified audits <br /> • % confidence level (or achieved target) for funding of <br /> accrued liabilities <br /> Investing in staff leadership, skill • Employee retention rate (non-retirement) <br /> development and other human • % of positions filled by promotion <br /> resources strategies to attract, • #of training hours (or% of employees achieving <br /> develop, support and retain a recommended training)? <br /> highly qualified, valued and <br /> diverse municipal workforce <br /> Seeking innovative, cost- • #of users of online and self-service <br /> effective, customer-focused • $ revenue generated or costs saved (or#of community <br /> methods of service delivery members served) through interagency partnerships <br /> • Customer satisfaction rates <br /> Leading by example to • % reduction in energy use (municipal and community) <br /> implement and support • % reduction in potable water usage <br /> environmentally sustainable • % solid waste diversion rate <br /> programs • % reduction in vehicle miles traveled <br /> 21 Page <br />