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8.A. - Page 78 <br /> Warranty Policy (Rev. E) Grid-Tied Photovoltaic Inverters <br /> to be on site for safety. This must be provided by the customer/installer at no charge to Solectria <br /> Renewables. If customer/installer is unable to provide additional person service may be delayed <br /> or denied. <br /> Reimbursement for contracted services: Solectria Renewables must authorize payment for <br /> designated service personnel before work is performed. This authorization will cover a <br /> predetermined reimbursement amount. <br /> 2.1.2 For three-phase inverters PVI 14TL, PVI 2 0TL, PVI 23TL, PVI 28TL and single-phase <br /> inverters 7.6kW and lower: <br /> If your product requires troubleshooting or warranty service, contact the installer or place of <br /> purchase. If you are unable to contact the installer/place of purchase or they are unable to <br /> provide service, contact Solectria Renewables directly at the number listed on the website in the <br /> customer service section for your product. <br /> Direct returns may be performed according to the Solectria Renewables Return Material <br /> Authorization Policy. There is a flat rate for inverter replacements, does not include <br /> troubleshooting. <br /> Solectria Renewables supplies replacement inverters on an exchange basis, you may receive a <br /> refurbished "like new" that is functionally equivalent to the inverter being replaced. The <br /> defective inverter must be returned to Solectria Renewables within 20 days following exchange. <br /> Failure to return the unit will result in a charge to the recipient. Solectria Renewables may <br /> require a credit card to hold for charging in the event the inverter is not returned. <br /> 2.1.3 For String Combiners (all models), External SolrenView Hardware, Accessories <br /> If your product requires troubleshooting or warranty service, contact the installer or place of <br /> purchase. If you are unable to contact the installer/place of purchase or they are unable to <br /> provide service, contact Solectria Renewables directly at the number listed on the website in the <br /> customer service section for your product. <br /> Direct returns may be performed according to the Solectria Renewables Return Material <br /> Authorization Policy. There is no reimbursement for labor on non-inverter issues or for <br /> troubleshooting. <br /> Solectria Renewables supplies replacement equipment on an exchange basis, you may receive a <br /> refurbished "like new" that is functionally equivalent to the equipment being replaced. The <br /> defective equipment must be returned to Solectria Renewables within 20 days following <br /> exchange. Failure to return the unit will result in a charge to the recipient. <br /> 2.2 Information required for any claim: <br /> In any warranty claim, dated proof of purchase must accompany the product and the product <br /> must not have been disassembled or modified without prior written authorization by Solectria <br /> Renewables. <br /> DOCR-070360 5 <br />