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after normal business hours must be responded to by a trained company <br /> representative on the next business day. During periods when an answering <br /> service or machine is used, Grantee shall provide on-call personnel who shall <br /> contact the answering service or machine, at a minimum, every four hours to <br /> check on requests for service or complaints. <br /> (3) A conveniently located local business and service <br /> and/or payment office open during normal business hours where Grantee <br /> provides adequate staffing to accept Subscriber payments and respond to <br /> service requests and complaints. Normal business hours shall include some <br /> evening hours, at least one (1) night per week, and/or some weekend hours. <br /> The Grantee may petition the Grantor to reduce its business hours if the <br /> extended hours are not justified by Subscriber demand, and Grantor may not <br /> unreasonably deny the petition. <br /> (4) An emergency System maintenance and repair staff, <br /> capable of responding to and repairing major System malfunction on a twenty- <br /> four (24) hour per day basis. <br /> (5) An installation staff, capable of installing service to <br /> any Subscriber requiring a Standard Installation within seven (7) days after <br /> receipt of a request, in all areas where trunk and feeder cable have been <br /> activated. "Standard Installations" shall be those that are located up to one <br /> hundred twenty-five (125) feet from the existing distribution System. <br /> (6) Grantee shall schedule, within a specified four (4) <br /> hour time period during normal business hours, all appointments with <br /> Subscribers for installation of service, service calls and other activities at the <br /> Subscriber location. Grantee may schedule installation and service calls outside <br /> 45 <br /> sh/RWC/Council <br /> AGMT-382 <br /> FXS/fs <br /> 08/02/00 <br />