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,� � <br /> � <br /> (1) For a System outage: Within two (2) hours, including <br /> weekends, of receiving Subscriber calls or requests for service which by number <br /> identify a System outage of sound or picture of one (1) or more channels, <br /> affecting at least ten percent (10%) of the Subscribers of the System. <br /> (2) For an isolated outage: Within twenty-four (24) hours, <br /> including weekends, of receiving requests for service identifying an isolated <br /> outage of sound or picture for one (1) or more channels that affects five (5) or <br /> more Subscribers. On weekends, an outage affecting fewer than five (5) <br /> Subscribers shall result in a service call no later than the next business day. <br /> (3) For inferior signal quality: Within two (2) business <br /> days of receiving a request for service identifying a problem concerning picture <br /> or sound quality. <br /> (c) Grantee shall be deemed to have responded to a request for <br /> service under the provisions of this Section when a technician arrives at the <br /> service location and begins work on the problem. In the case of a Subscriber not <br /> being home when the technician arrives, the technician shall leave written <br /> notification of arrival. <br /> (d) Grantee shall not charge for the repair or replacement of <br /> defective or malfunctioning equipment provided by Grantee to Subscribers, <br /> unless the defect was caused by the Subscriber, or the equipment owned by the <br /> Subscriber requires repair or replacement. <br /> (e) Unless excused, Grantee shall determine the nature of the <br /> problem resulting in a request for service within two (2) business days of <br /> beginning work and resolve all Cable System related problems within five (5) <br /> business days unless technically infeasible. <br /> 47 <br /> sh/RWC/Council <br /> AGMT-382 <br /> FXS/fs <br /> 08/02/00 <br />