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7.1.C. - Page 16 <br /> • Sort and batch all correspondence by postmark date. Envelopes shall be kept on file with <br /> correspondence <br /> • Track rebilling on partial payments, non-payment of approved payment plans, checks <br /> returned for insufficient funds, vehicle change of ownership, re-entered citations for <br /> payment <br /> • File and store all source documents in an easily retrievable system <br /> • Respond to reasonable non-judicial public inquiries by phone or mail <br /> • Return questionable mail to Customer for decision <br /> • Provide reporting of bank deposits made for each Agency within one day following the <br /> deposit <br /> • Provide toll-free number for citizen inquiries <br /> • Provide reports for bank statement reconciliation <br /> • Provide monthly Paid Citation Distribution Report for Customer to pay surcharges <br /> N. Out of State Citations - Contractor will process citations for non-California license plates by <br /> entering the citation information into the system database and report them along with all <br /> other citations on the database with the standard reports. If they become delinquent, <br /> requests for registered owner information will be sent to the appropriate out-of-state DMV. <br /> The Notice of Intent will be generated to the registered owner and the fine amount requested. <br /> Contractor will incur all costs for out of state name retrieval, including out-of-state DMV fees <br /> and charges. Contractor will receive payment from Customer based on the amount of <br /> revenues collected from out-of-state citations after the Notice of Intent has been issued. <br /> O. Public On-Line Access — www.pticket.com - Contractor will supply a web site for public <br /> use allowing the receiver of a parking violation to enter the parking citation number or other <br /> identifying information in order to view parking citation data on line in real time. The website <br /> incorporates the highest level of data security and data privacy in the industry. Web-based <br /> data traffic, which includes names, addresses, parking ticket numbers or credit card numbers <br /> is encrypted using the highest level of industry standard encryption. Public access will <br /> include access to current citation status, including status of contested citations, due dates, <br /> original fine amount, late charges, information on how to contest a citation, how to show <br /> proof of correction for correctable violations, how to submit claims of indigence prior to a <br /> hearing, and addresses for paying in person or by mail. <br /> ATTY/AGR/2015.079/TURBO DATA AGREEMENT <br /> REV:05-01-15 MLG <br /> Page 13 of 18 <br />