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! <br />STRATEGIC PLAN |!REDWOOD CITY! <br />3! <br />! <br />! <br />! <br />We!manage!the!operations!of!the!City!as!an!engaged,!collaborative!and!responsive!team!of! <br />professionals!to!provide!effective,!accountable!and!fiscally!sustainable!government!services! <br />that!achieve!a!high!level!of!customer!satisfaction.! <br />! <br />GOALS OUTCOME MEASURES <br />Managing!our!resources,!costs! <br />and!liabilities!to!ensure!the! <br />City’s!longZterm!fiscal!health! <br />• Balanced!budget! <br />• Reserves!as!%!of!Revenue!! <br />• Unmodified!audits!! <br />• %!confidence!level!for!funding!of!accrued!liabilities! <br />Investing!in!staff!leadership,! <br />skill!development!and!other! <br />human!resources!strategies!to! <br />attract,!develop,!support!and! <br />retain!a!highly!qualified,!valued! <br />and!diverse!municipal! <br />workforce! <br />• Employee!retention!rate!! <br />• %!of!positions!filled!by!promotion! <br />• #!of!training!hours! <br />Seeking!innovative,!costZ <br />effective,!customerZfocused! <br />methods!of!service!delivery! <br />• #!of!users!of!online!and!selfZservice! <br />• $!revenue!generated!or!costs!saved!through!interagency! <br />partnerships!! <br />• Customer!satisfaction!rates! <br />• Additional!outcome!measures!to!be!determined!to!track! <br />achievement!of!critical!programs!and!policies! <br />Leading!by!example!to! <br />implement!and!support! <br />environmentally!sustainable! <br />programs! <br />• %!reduction!in!energy!use!! <br />• %!reduction!in!potable!water!usage! <br />• %!solid!waste!diversion!rate! <br />• %!reduction!in!vehicle!miles!traveled! <br />! <br />! <br />9.B - Page 10