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week by first class mail to registered owners. Returned check notices will be mailed by first class mail to individuals immediately upon notification from the Customer that a check has been returned for non-payment. These notices will state the amount of original penalty, delinquent amount, and the appropriate returned check fee. Partial Payment Notices will be sent by first class mail to those who do not pay the full penalty amount. The notice will indicate the amount that was paid and the remainder that is due. The Contractor will generate Reminder Notices for unpaid accounts at a time frame acceptable to the Customer. Contractor will communicate with violators in a timely manner by mail in response to correspondence such as incomplete registration, citation, or payment information. H. Additional Notices— Contractor will mail Other Correspondence as required for processing. Adjudication Letters will be mailed as required. DMV Hold Letters shall be maifed to registered owners on citations remaining open 18 months after a DMV Hold is placed. I. DMV Interface for Placing Registration Holds — Contractor will transmit a Notice of Delinquency to the California DMV for vehicles with California license plates after a Notice of Violation has been mailed to the registered owner and Contractor has not received notification that the citation has been cleared. This Notice of Delinquency will be transmitted to the California DMV within 2 business days after the date specified by the Customer to be the DMV Date. J. DMV Interface for Releasing Registration Holds — Contractor will transmit a Notice to the California DMV that a Notice of Delinquency has been cleared within 2 business days after Contractor has received notification of clearance. K. DMV Interface for Monthly Payment File—Contractor will receive payment files from DMV as available (currently monthly) and update DMV transactions into Customer's database, providing reporting for reconciliation purposes. L. Delivery Service— Contractor will provide courier services to Customer on a pre-determined schedule as necessary for pickup and delivery of required documents. M. Collection and Payment Processing - Contractor will provide the following collection and payment processing services for Customer: • Provide P. O. Box where payments, administrative review correspondence and other documents are mailed within San Mateo County • Courier pickup from P. O. Box daily • Open all mail • Enter and process payments received by mail within one (1) business day, including opening all mail received, entering suspense date, verifying payment amounts, updating computer system, and make daily bank deposits directly into an Agency assigned bank account • Process all correspondence within two (2) business days from the date of receipt ATTY/AGR/2015.079/TURBO DATA AGREEMENT REV:05-01-15 MLG Page 12 of 18