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28 | Page February 5, 2015 <br /> <br /> 16.3 Field Enforcement shall include: <br />a) Priority 1 Calls. Contractor shall immediately respond to all emergency <br />calls for service, but always within one hour. For the purpose of this <br />subsection, an ‘emergency call’ means a sick or injured animal; complaint <br />of a bite or attack in progress; a bite or attack which has occurred and <br />where the animal remains a threat to persons or property; or a <br />Dangerous Animal Permit violation that has occurred and same <br />Dangerous Animal remains a threat to persons or property; reports of <br />aggressive dogs or dog packs; and stray dogs confined by law <br />enforcement; and <br />b) Priority 2 Calls. Contractor shall respond without unnecessary delay to <br />all non-threatening Dangerous Animal Permit violations; late reports of <br />animal bites or attacks where there is no longer an immediate threat to <br />persons or property. Priority 2 Calls should routinely be resolved as soon <br />as reasonably possible, but always within twelve (12) hours of receiving <br />the call; and <br />c) Priority 3 Calls. Contractor shall respond as soon as reasonably <br />possible to calls pertaining to quarantines; non-threatening loose dogs; <br />stray livestock; or dead animal pick up; and all other non-emergency calls <br />for service including pick up of confined strays from the public, but always <br />within twenty-four (24) hours of receiving the call. <br /> <br />Notwithstanding any other provision herein, Contractor shall respond on <br />Sundays, holidays, and after regular patrol hours (9pm-8am) only to calls in <br />the Priority 1 and 2 categories unless staffing is available. <br /> <br />In any case wherein the Contractor does not believe it will be able to <br />respond within these guidelines, the Contractor shall inform the reporting <br />party and/or the local law enforcement agency as to the reason for the delay <br />and an anticipated time frame for the Contractor’s response. <br /> <br /> 16.4 When there is reasonable belief of a person’s or an animal’s exposure to <br />rabies, Contractor will immediately notify Public Health personnel, <br />650.573.2346, 8am-5pm, M-F or 650.363.4981 after hours/holidays. <br /> <br />17. Impoundment <br /> <br /> 17.1 Within 24 hours of receipt of a specific request from City and/or County law <br />enforcement agencies, Contractor shall promptly impound any animal when <br />lawfully requested. The requesting law enforcement agency must be <br />present at the scene of the impoundment and must provide Contractor with <br />any warrants required for entry and/or impoundment. This request may <br />come at any time the local law enforcement agency deems it is appropriate. <br /> <br /> 17.2 Contractor shall not release any impounded animals unless the owner of <br />such animal, or another individual with express verbal or written authority