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<br /> . . I . . <br /> Councilman Ruskin asked staff to monitor the Outreach and Information Services, saying if <br /> I some of the plans do not bring benefits to people the Council should be made aware of that and <br /> L have the ability to discontinue them. <br /> Councilwoman La Berge reported on the Transforming Government conference she attended <br /> in May and its focus on involving neighborhood groups in the solutions to the problems they <br /> identified through a small grant program. <br /> MEMO 6/24/96 <br /> Mayor Hartnett suggested that staff "liaison with the County" on lack of enforcement <br /> problems in the unincorporated areas but with Redwood City addresses, and inform the Council <br /> to code enforcement problems "such that the Council may be able to influence the County on a <br /> policy level." Councilman Claire recommended that the press be encouraged to identify those <br /> properties that are actuaIIy in the County but with Redwood City addresses. <br /> MEMO 6/24/96 <br /> COMMUNITY RELATIONS <br /> Human Resources Director Rivera-Pena and Parks, Recreation and Community Services <br /> Superintendent Centeno (former Assistant to the City Manager), described the goals of <br /> Community Relations: "A commitment to involve the community in the decisions that affect <br /> them. Staying close to our customers aIIows us to understand their needs. CoIIaborating with <br /> I our customers aIIows us to arrive at better solutions." <br /> I..- <br /> Director Rivera-Pena described some of the highlights of the handout which outlined the <br /> proposed actions designed to achieve the Council's goals and objectives, specificaIIy listening <br /> to the community and being responsive to the community's many needs and requests. <br /> Communication <br /> . Offer employee training; <br /> . Develop and distribute materials to increase understanding of City services; <br /> . Obtain regular feedback on City services <br /> . Develop a marketing strategy for ParksIRecreation facilities; <br /> . Ensure Police patrol division representation at all community meetings; <br /> Service <br /> . Streamline and standardize engineer permits and fee schedule, police and fire response <br /> times, etc.; <br /> . Implement customer service standards <br /> . Standardize application process and fee schedule for all recreation facilities; <br /> I . Increase foot patrol during uncommitted time; <br /> I - --- _m- -- - -- --- -- n- _mm- __m- --- --- __mmm_mm_- - --- --- - --- - --- --- - --- - -- - -- - --- - -- - -- - -- - -- - -- --- --- _m- -- - -- _m- _mmm- -- <br /> I...- SPECIAL COUNCIL BUDGET STUDY SESSION JUNE 22,1996 <br /> MINUTES PAGE 19 <br /> MINUTE BOOK NO. 54 <br /> Page No. 324 <br />