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It. Warranty, Maintenance and Support Services <br /> The following services are included in Contractor's warranty and maintenance service <br /> terms for the Redwood City Project: <br /> • General Preventative Maintenance <br /> • On-Site Support during normal business hours (M-F, 8-5) <br /> • System Evaluation and Troubleshooting <br /> • Component Swap-Outs <br /> • PARCS Network Maintenance <br /> • All Lane Level Maintenance and Repair Service to Supplied Hardware <br /> • Notline Support (24 hour) <br /> • Software Updates <br /> • Spare Parts <br /> • Maintenance Logs <br /> The paragraphs below provide information on Scheidt & Bachmann's general plan for <br /> maintenance and product support. The plan provides the project a comprehensive <br /> solution to include the following: <br /> • Service Calls, Normal Business Hours <br /> • Parts tdoes not include vandalism) <br /> • Patches, Updates <br /> • Hotline Support 24/7 <br /> • Quarterly Preventative Maintenance <br /> REV:09-10-15 VR <br /> Page 47 of 61 <br /> ATTY/AGR.2015.217/Scheidt& Bachmann USA, Inc. Parking Garage Equipment <br />