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EXHIBIT "A" SCOPE OF WORK DELIVERAB�ES: Consultant shall complete the following tasks, trainings, Telephone System installation and telephone system requirements, and other City requirements as set forth in the following paragraphs number 1 — 34, for the Cost listed in this Exhibit A. 1. Proiect Plan 1.1. Upon agreement execution, PFI will create a master project schedule, along with a work responsibility matrix, identifying the tasks PFI will perform and the tasks City is expected to perform to successfully I mplement the new system. 1.2. Packet Fusion will assign an experienced Project Manager and a Senior Engineer. The project team member's begin immediately to build a strong partnership with their client that will last throughout the lifecycle of the project, including ongoing support. The goal is a single integrated team of Packet Fusion and the CITY OF REDWOOD CITY staff. 1.3. Packet Fusion will follow a best practice structured project preparation plan and use pre-configured solution components (documentation and design concepts) that enable rapid progress and status tracking. The structured approach aids in resolving technical and functional issues during the project and is critical during the design and configuration, integration, conversion, parallel run and cut-over stages_ Throughout, every effort will be made to capitalize on the available functionality and create operational efficiencies while supporting Redwood City's business needs. 1.4. Packet Fusion will utilize Microsoft SharePoint throughout the entire project. SharePoint is a place to store shared documents and input information pertaining to the project. SharePoint will include, announcements; calendar; tasks; project plan; team discussion and a contact list. The project plan will include, individual tasks (pre-installation, site survey, installation, end-user training, and post installation); timing for those tasks; resources and dates. 1.5. Upon agreement execution, weekly progress meeting will be held either Tuesday or Wednesday, depending upon both parties availability and needs. All resources provided in the PFI solution will be available for the weekly meetings. Packet Fusion will document the meetings which will cover all upcoming tasks and outstanding issues along with their proposed resolution and time frames. Within two (2) of a meeting, Packet Fusion will provide Redwood City with the meeting's minutes as well as a list of upcoming tasks and status' of open items and issues. REV:08-28-15 MLG Page 12 of 69 ATTY/AGR.2015.207/Packet Fusion New Telephone System