Agmt11 Maximus Consulting Services, Inc.

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EXHIBIT C 2. SCOPE OF SERVICES MAXIMUS offers a comprehensive suite of mandate cost reimbursement services to our clients that will provides the necessary value that the City of Redwood City desires and sets us apart from our competitors. MAXIMUS proposes to prepare and file all of the City of Redwood City's eligible fiscal year state mandate cost reimbursement claims for which claiming instructions are issued in the 2010 -2011 fiscal year (July 1s 2010 — June 30 2011). The firm fixed price included in our proposal covers all claims recognized by the State Controller as of January 1, 2010. In addition, should there be new or first -time claims developed after January 1, 2010 we will prepare those claims in accordance with a mutually agreed upon contract amendment to cover the costs of preparing such claims. This proposal also includes the preparation of the initial Open Meetings Act claims for fiscal years 2005 -2006, 2006 -2007, 2007- 2008, 2008 -2009. 2.1 PROPOSED MANDATE COST REIMBURSEMENT ACTIVITIES MAXIMUS proposes to prepare and file all of the City of Redwood City's eligible fiscal year state mandate cost reimbursement claims for which claiming instructions are issued in the fiscal year. In addition, we will prepare and document new or first -time claims, as well as claims that require amendment pursuant to a mutually agreed upon change in scope. Specific activities include the following: 1. Collect, document, prepare and file all fiscal year 2009 -2010 actual cost claims based on SB 90 claims recognized by the State Controller as of January 1, 2010, for which the City of Redwood City provides us all documentation needed to prepare the claim at least twenty (20) business days prior to the due date for the claim. We will make our best efforts to complete claims should the client supply us documentation less than twenty (20) days prior to the due date of the claims. 2. All claims will be prepared in compliance with the claiming instructions issued during fiscal year 2010 -2011. 3. Provide staff training sessions, as appropriate, to the City of Redwood City personnel involved with the claiming process. The training will also focus on the most suitable actual time or time study documentation to maximize the reimbursement of each mandate program. 4. Maintain communication and provide regular project status information to the City of Redwood City's designated mandate cost program coordinator throughout the contract period. 5. Monitor the City of Redwood City's state mandate cost and payment process. 6. Provide data collection instruments and assistance to the City of Redwood City to prepare newly eligible claims, as mutually agreed upon, that are approved by the CSM during the contract period. 7. Serve as a liaison with the State Controller's Office and CSM to respond to cost estimate requests and questions related to the City of Redwood City's mandate cost programs or claims. 8. Assist the City of Redwood City with up to five (5) desk reviews and/or field audits for claims that were prepared and submitted by MAXIMUS. If requested, we will provide general advice to the City of Redwood City on any state mandate cost program issues that may arise during the term of the contract. PROPRIETARY 4