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13. Initial Indemnity Payment: The initial indemnity payment or voucher will be issued and mailed to the injured employee together with properly completed DWC notices within fourteen (14) days of the first day of disability. Late payments must include the ten percent (10%) self-imposed penalty in accordance with Labor Code Section 4650. 14. Subsequent Indemnity Payments: All indemnity payments or vouchers subsequent to the first payment will be verified, except for obvious long-term disability, and issued in compliance with Labor Code Section 4651. Late payments must include the ten percent (10%) self-imposed penalty in accordance with Labor Code Section 4650. 15. Return to Work: The TP A shall provide assistance to the member cities in returning injured employees to modified duty while recovering and prior to their return to regular duties. The TP A shall consult frequently with the member city in those cases where the injury residuals might involve permanent work restrictions and/or retirement potential. 16. Transportation Expense: Transportation reimbursement will be mailed within five (5) days of the receipt of the claim for reimbursement. Advance travel expense payments will be mailed to the injured employee ten (10) days prior to the anticipated date of travel. 17. Permanent Disability: The TP A shall explain and assist injured employees in completing the necessary forms to obtain a permanent disability rating. The TP A shall determine the nature and extent of permanent disability and arrange for an informal disability rating whenever possible to avoid Workers' Compensation Appeals Board litigation. All permanent disability benefit notices shall be sent to the employee as required by the Labor Code. 18. Litigated Cases: The TP A shall promptly initiate investigation of issues identified as material to potential litigation. The member city shall be alerted to the need for an outside investigation as soon as possible and the examiner shall appoint an investigator who is acceptable to the member city. The member city shall be kept informed on the scope and results of all investigations. When defense counsel is not necessary, the TPA shall work closely with the applicant's attorney in informal disposition of litigated cases. city of Redwood City - Performance Standards Page 4 of8 July 1, 2004 -_... --