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Page 6 of 9 <br />ATTY/AGR/2016/AMENDMENTS/AMEND NO.3 COUNTY OF SAN MATEO <br />REV: 02-11-16 <br />6. SERVICE INTEGRATION: Contractor and a designated HSA representative will <br />coordinate service delivery so that clients receive timely and accurate services. Contractor <br />will coordinate training to ensure that its staff is knowledgeable and up to date on the <br />services provided by HSA, other community agencies and the current needs experienced in <br />the community. <br /> <br />A. Intake: Contractor shall use a standard form for intake. After addressing any <br />emergency needs, if Contractor identifies a client as being eligible for CalWORKs or <br />other HSA services, that client will be referred to HSA staff for further assistance. If <br />further Core services are needed, HSA staff will refer the client back to Contractor. If <br />the client is not eligible for HSA services, then the client remains with Contractor for <br />services. <br /> <br />B. Release of Information: A signed client consent to services and release of <br />information between the Contractor and HSA will be obtained. Feedback on <br />referrals will be timely. <br /> <br />7. WORKING RELATIONSHIP: Contractor will participate in decision-making on issues <br />that impact Contractor’s obligations under this Agreement. HSA encourages communication <br />between HSA and Contractor staff. <br /> <br />A. Education and Training: Contractor’s staff will participate in training provided by <br />HSA as necessary to improve coordination and delivery of services. <br /> <br />B. Evaluation: HSA and Contractor will develop appropriate measures to assess <br />the outcome of services <br /> <br />. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />6.1.A. - Page 19