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<br />203193300.19 A-1 <br /> <br />Appendix A <br /> <br />Key Performance Indicators and Liquidated Damages <br />This Appendix A sets forth the Key Performance Indicators and the liquidated damages assessed against Operator for failing to comply with the Key <br />Performance Indicators. Key Performance Indicators are subject to extension for Events of Force Majeure. Liquidated damages are subject to the annual <br />limitation of 4% of Ridership Revenues. <br />KPI <br /># <br />Title Definition Measurement <br />Tool(s)1 <br />Liquidated Damages <br />1 Station Cleaning <br />and Inspection <br />Station Cleaning for each Station must occur 2 times per <br />month-- one time between the first and fifteenth days of <br />the month, and one time between the sixteenth and last <br />days of the month. Litter removal needs to occur for on <br />street Stations at least once per week. <br />Additional litter removal to occur on an as-needed basis. <br />Operator records/ <br />databases <br />$75 for each Station that is not <br />cleaned according to schedule. <br />2 Graffiti Removal (a) Except as required by clause (b) below, Operator shall <br />remove conspicuous graffiti within 72 hours after <br />Notification. <br /> <br />(b) Operator shall remove racist and hate graffiti within 4 <br />hours after Notification. <br />Operator <br />records/databases <br />(a) $50 for each 24-hour period (or <br />part thereof) beyond 72 hours. <br /> <br />(b) $50 for each 4-hour period (or <br />part thereof) beyond 4 hours. <br />3 Litter Removal Operator shall remove conspicuous accumulations of <br />litter from Stations within 24 hours after Notification. <br />Operator <br />records/databases <br />$50 for each 4-hour period (or part <br />thereof) beyond 24 hours. <br />4 Bicycle <br />Maintenance <br />Every Bicycle in the Bicycle Fleet shall receive a Bicycle <br />Maintenance check at least once every two calendar <br />months. <br />Operator records/ <br />databases <br />$25 for each Bicycle that is not <br />subject to a Bicycle Maintenance in <br />any 2-calendar month period. <br /> <br />1 Sources of information used to assess compliance with these service levels may include, but are not limited to, those listed in the “Measurement Tool(s)” column.