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Exhibit "A" <br /> SCOPE OF SERVICES AND PAYMENT <br /> 6.1.D. - Page 26 <br /> 0 Q Pr E <br /> nli ui e m <br /> ne ck mi ail <br /> Bi P u e <br /> eBusiness Standard Offering II ay m Bi <br /> P e Ili <br /> - <br /> Detailed List of Features <br /> Username& Password <br /> Customers pick a username and password to log in and pay one or many accounts. Complete J <br /> self-administration with"forgot username or password"functionality. No pin numbers or pre-set <br /> user IDs required. <br /> Email Notifications <br /> Ability for customer to receive system generated emails for certain events: payment J <br /> confirmation, payment failure(ACH return),and more. <br /> Presentment of PDFs <br /> InfoSend will process your monthly output and present documents in a secure portal for J <br /> enrolled customers. <br /> Statement History <br /> Customers will have access to a standard 18 calendar months of statement history, starting J <br /> from enrollment date forward.Additional retention periods available. <br /> Customer-stored Payment Profiles <br /> Ability for customer to store payment account on file for automatic or quick, 3-click one-time J <br /> payments. <br /> AutoPay Recurring Payments <br /> Ability for customer to self-enroll for scheduled automatic payments from chosen payment J <br /> account each billing cycle. <br /> User"Subscription" Report <br /> A daily,weekly, or monthly report that provides full demographic data on your customers: email J <br /> address, paperless preference, AutoPay setting, payment details, etc. <br /> Two-way Secure Customer Service Communication Tool <br /> Ability for customers to submit requests securely via the user portal. Ability for the Agency's J <br /> representative to reply securely, and "close" the request when resolved. Communications are <br /> archived in perpetuity in the CSR portal. <br /> Please see Exhibit 2 for more detailed information. <br /> ATTY/AGR.2016.076/InfoSend, Inc <br /> The information in this proposal is confidential and is not to be used or disclosed except to the recipient's employees,officers 15 <br /> and agents engaged in evaluating this proposal. <br />