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Exhibit "A" SCOPE OF SERVICES AND FEE Scope of Services Section 1. Data Processing, Printing and Mailing Services: Consultant will provide data processing, printing and mailing services consisting of processing data, printing documents, mail preparation, applying postage (where applicable) and sending via the United States Postal Service. Document types include but are not limited to bills, postcards and letters. A. Data Transfer and Processing • City to transmit data to Consultant in an agreed upon format. Changing the data file format requires additional professional services to setup and program changes to the new file format. • A File Transfer report will be emailed to the City representatives who have opted -in to this email. A copy of this report is also available to download from the Consultant website. • City will have access to an online Job Tracking application that shows the progress of each file as it is processed and becomes a batch of documents to be printed and mailed. City can see both the original input file name and the Consultant -assigned "Job Code". • Consultant will process the mailing addresses and perform the following functions: •Apply CASS-certified address validation • Comply with USPS requirements to obtain pre-sort automation rates for qualified City mail pieces •Stay current with all USPS regulations required to mail presorted first-class mail • Consultant will optionally provide proofs of the final print -ready PDF files to City to be reviewed and approved before printing begins (if requested). B. Document Printing and Mailing • Batches are printed by Consultant using a high-speed production process onto the agreed upon forms. • Printed documents are put through a quality control process and then released to the mailing department to be inserted into outgoing envelope. A return envelope and any applicable inserts are included as defined by City workflow. • After a batch of mail is completed in Consultant's system it will be marked as such in the online Job Tracker and a Process Confirmation Report will be emailed to the City representatives who have opted -in to this email. A copy of this report is also available to download from the Consultant website. REV: 02-11-2020 MI ATTY/AGR.Amend. No.2/InfoSend, Inc. (Page 4 of 6)