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Paul Thomson, IPS Technical Support and Operations Manager <br /> Role: City of Redwood City Technical Support Manager <br /> ii, tell sla <br /> Paul Thomson serves as the primary support technician and manager of the technical <br /> 4. support team for IPS Group. As a former operations manager, Thomson has experience <br /> managing teams of 100+ remote technicians, establishing a successful RMA program, <br /> c. kJ k ' i providing timely and efficient customer support, and creating field service quality metrics. <br /> lie s ' Thomson has over 20 years' experience in the high-tech industry, including <br /> telecommunications, biometric security and video-based fleet vehicle telematics. <br /> Martin Plaisance, IPS Help Desk <br /> Role: City of Redwood City Techincal Support Contact <br /> Martin Plaisance serves as IPS Group's lead product support engineer/technical support <br /> liaison to the engineering department, as well as the lead support engineer for resolving all <br /> # cellular communication issues related to the IPS meter, working directly with IPS' cellular- iii 4 service provider. Starting with IPS in 2011 Plaisance began leading installations for the <br /> ` ' <br /> ,. product support team, and over the years he has developed the experience and knowledge <br /> base to be the first point of contact for all customers who have any questions or require <br /> technical support. <br /> Plaisance joined IPS Group in the summer of 2011 and prior to working with IPS, was a <br /> lead Field support Engineer for one of the largest medical supply companies in the world. Plaisance received <br /> a Bachelor's of Science degree from Coleman University in 2007 and has a background in Computer <br /> Networking and Customer Support and has proven leadership skills in addition to his technical experience. <br /> REV: 05-05-16 JS <br /> Page 145 of 177 <br /> ATTY/AGR.2016.094/IPS Group <br />