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4. Conduct follow-up training for all other affected personnel throughout the period of installation, to <br /> be completed prior to turning on the new meters, and provided on an as- needed basis for a fixed <br /> period following system turn-on. <br /> IPS will comply. <br /> 5. Supply and keep current hard and digital copies of all operating, training and repair manuals. <br /> IPS provides technical and user manuals, video tutorials, help documents, and a support ticketing system <br /> online through the DMS. These tools are available 24/7 and new support and education tools are continually <br /> being developed to ensure customers have direct access to service documentation. Below is a screen shot of <br /> the support ticket portal homepage, which logs questions from customers online and allows customers to <br /> follow up on progress until their question or RMA has been completed. In addition, IPS retains a library of <br /> video tutorials, providing assistance for common maintenance issues that may arise. <br /> • <br /> REMOVING THE <br /> - SUPPORT CANTER <br /> THE <br /> COIN VALIUATU-_ <br /> IMP CIM <br /> ..yy n woe b okra...* n.r>..1....M'mite..n.Ya• w Oba 1 A40U1 tOM.r.M... "4.Y <br /> •...1 f! rh MS soma,R0, w- -e 11✓y4..4'1111.utter af.CT Oat t>n uM b Gift 1'. p10v.M and'P s 'tick <br /> grtM i..ptn..w•x.+..e red no..•rr,o0 w pnr•O. cross sows r'c huts,N y..•M•sal <br /> • "DP.f+ Avoid MW adttelail 1.�wrwl <br /> . r 1 <br /> SW T <br /> ` : <br /> Pa •11.r.A.f.- •.AM lllrl 1.04.SSW* <br /> ti�PS-....1.S•• U - --•- w..r.& ..w. <br /> 11.. <br /> 4. 1 - g ,4 ., <br /> 1+ Orp�V <br /> . . .mow-.. <br /> II . <br /> IPS video tutorials (left) and support ticketing system (right). <br /> xxvi. Electronic Maintenance Manuals <br /> IPS maintains a library of maintenance manuals which are updated regularly and available for download at <br /> any time from the IPS DMS as shown in the sample screenshot below. <br /> a <br /> /P5 ..�....,l.f.• 1 <br /> ,....r. <br /> l.r l..t.____ aYr <br /> .•• . v. ...• ,m• ..... . .... ...... 1.1a.■■• ,.. •■• _... <br /> TepnC.l__ <br /> pa. <br /> e.Nrf.Y✓.:f4s.r.$ <br /> rov•l...un.. <br /> YY 1N....lira. <br /> 1 Lel t t7 <br /> 6. Grant the City rights to reproduce all training and operation manuals needed for staff. <br /> IPS will comply. <br /> 7. Train and certify City and/or its designee as Level II Support Technician to support the proposed <br /> meter warranty (minimum five persons shall be certified). <br /> IPS will comply. <br /> B. Proposal Deliverable — Training Plan <br /> REV: 05-05-16 JS <br /> Page 95 of 177 <br /> ATTY/AGR.2016.094/IPS Group <br />