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and 365 days a year. This answering service will notify IPS staff in the event of an emergency situation. Additionally, IPS will also provide contact information to all IPS senior staff should such an emergency arise. Online Help & Manuals: IPS provides online help tools, such as access to all product manuals, frequently asked questions, as well as the ability to submit help tickets, and track the status of such tickets. IPS also offers the online ability to monitor and track RMA status. IPS is also in the process of deploying a video based training and help video library that can be accessed anytime, 24/7. If the City should have any specific input on the types of additional videos that would need to be included, IPS can provide those at no additional cost. Shown right is a screenshot of the IPS Support Center ins SUPPORT CENTER- Ticket Tracking portal. From here, customers can Hen . Mao T e i rase 1Sn submit a ticket, check on the ticket status and manage In*der b stro nlna support was and bider serve you.a uW2e a support aril syster� Evart' their request. '- request n�,eda,n «Mrta,t, nus.bt u>epa, and responses a'mo Far your ra'aax;We proviso m npiete orr7.vus and today of d yar support requests A egad nal address n tenured On-Site Support: IPS will support the City with on- OMnAN..tTw .t Check tK►.tsnen site project management, regional support, and technical ,,,,r; ; p .moons .� support during the implementation phase of the - -.. T '; contract. Manufacturing Support: As both the designer and manufacturer, IPS is prepared to designate needed -0"" w°`x " '-"� technical resources, with Alex Schwarz, Chief Technical Officer, being the senior technical leader to direct technical resources to meet any request of the City. This includes a team of hardware/software engineers, database administration, web and data integration engineers. Ongoing support includes system and data security management, and backup/restoring systems in the case of a critical failure. DMS Support: IPS will make available direct contact to IPS DMS support staff for reporting, programming, XML services, database services, etc. 3.13 RE-USE OF OLD EQUIPMENT A. The City may be interested in re-using the existing paystation hardware/materials of its 42 existing Luke I parking pay station machines. Please indicate whether or not your company can offer reduction in cost by using some or all of the city's existing paystation hardware/materials which were purchased new in 2007. IPS is proposing the Revolution Retrofit Kit which will modernize the City's existing Luke I pay stations with state-of-the-art IPS technology for a fraction of the cost of a new machine. Please see below for more information. The City of Huntington Beach, CA is one of our customers currently benefitting from this technology. B. In addition to the re-use of the paystation hardware/materials, please indicate how the old equipment will be disposed of: will it be re-used, recycled, or otherwise disposed of in a landfill. The retrofit kit provides an environmentally friendly option to upgrade outdated infrastructure by reusing the existing pay station cabinet which translates into less waste in the landfill. Note: if the City decides to re-use savings, the Proposer will be expected to remove and take possession and ownership of the internal pay station equipment so the cost of removal must be factored into the trade in value. C. Pay station hardware/materials re-use will be considered separately from the City's selection of a parking meter system. The City reserves the right to reject any trade in proposal and keep or dispose of the pay stations at another time, in another manner. IPS Revolution Retrofit Kits REV: 05-05-16 JS Page 97 of 177 ATTY/AGR.2016.094/IPS Group