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5 ►C- 2� <br /> EXHIBIT A <br /> CITY OF REDWOOD CITY <br /> OMBUDSMAN SERVICES OF SAN MATEO COUNTY <br /> FISCAL YEAR 2004/2005 <br /> CONTRACT OBJECTIVES <br /> Quantifiable Goals to be Provided Performance Indicators # of Unduplicated RWC <br /> With Requested Funds Residents/Households to be <br /> Assisted <br /> Investigate 85 cases of violation of # of cases investigated 85 individuals <br /> residents rights in the long-term care <br /> facilities of Redwood Cit <br /> Increase the number of ombudsmen 2 recruitmenUtrainings <br /> in South County by 2. There are planned (Sept and <br /> currently 4 active volunteers serving March) which will yield a <br /> in this geographic region minimum of 2 additional <br /> volunteers for South <br /> Coun <br /> Raise facility coverage in Redwood Calculation of the rate of 696 beds in 46 facilities <br /> City by 10% over FY 03-04 the minimum <br /> performance recommended visits we <br /> are meetin . <br /> Respond to 100% of complaints Case logs <br /> received <br /> � . . _. , <br />