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EXHIBIT A SCOPE OF SERVICES Required Functionality Work Order Overview: PSD HiperWeb will provide work order features supporting the tracking of multiple job plan types, including preventative maintenance, predictive maintenance, corrective maintenance, and demand maintenance. The system will use job types; skill set availability, and other factors to assist in automatic planning, prioritization, and scheduling of work. HiperWeb will track, by the assets to which they were assigned, or track information separate from an asset. HiperWeb will let users post job cost information in detail such as labor, materials, equipment, journal entry, and contractor services. Attachments such as photos, videos, pdf, word documents will be able to be posted to a work order. Work will be able to be assigned to specific employees, crews, supervisors, contractors, or groups defined by the City. Work orders will also have the ability to be automatically assigned to an employee or a crew based on the skill sets specified for the task and availability of resources. Initiate Work: HiperWeb, work order will be able to be generated from various sources as follows: O CRM — Service Request (PublicStuff) • Employee — Work Request (Office or Mobile User) O Third Party — Surveyors/Contractors o Planned Maintenance — Auto-generated • Predictive Maintenance Calculation • Inspection — Visual O Barcode Scanner (Asset Assigned Barcode) a Close work order — Additional Work Required O Interface — CIS & Billing • SCADA Interface 0 Utility Locate — USA North 811 Route Work: Work orders will be routed in a number of ways depending on the process type. For example, for centralized maintenance, work orders will be able to be routed by zone, stations, supervisor and skill type. For localized maintenance, work orders will be able to be routed by supervisor and skill type. Page 9 of 21 REV: 03-31-16 FF A I I Y/AGR.2016.066/PSD HiperWeb