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6.1.J. - Page 21 <br /> sEnsus <br /> 7. General Support Provisions and Exclusions. <br /> 7.1. Sensus provides online documentation for Sensus products through the Sensus User Forum <br /> (http://myflexnetsystem.com/Module/User/Login).All Sensus customers are provided access to this online database, which <br /> includes operation, configuration and technical manuals. Sensus also hosts periodic user group teleconferences to facilitate <br /> the interchange of product ideas, product enhancements, and overall customer experiences. The customer shall provide <br /> names and email accounts to Sensus so Sensus may provide access to the Portal. <br /> 7.2. Specialized support from Sensus is available on a fee basis to address support issues outside the scope of this support plan or <br /> if not covered under another specific maintenance contract. For example, specialized systems integration services or out of <br /> warranty network equipment repair that is not covered under a separate maintenance contract. <br /> REV:10-07-16 JS <br /> CONFIDENTIAL I Page 10of30 <br /> ATTY/AGR.2016.295/Sensus USA Inc.-AMI Software Agreement <br />