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,a 5EfEUS infrastructure, network or security system or (b) the negligence or willful misconduct of Sensus. Customer is fully responsible for all acts and omissions that occur through the use of Customer's account and any user ID and password pairs. Customer agrees (i) not to allow anyone other than the Authorized Users to have any access to, or use of Customer's account or any user ID and password pairs at any time; (ii) to notify Sensus immediately of any actual or suspected unauthorized use of Customer's account or any of such user ID and password pairs, or any other breach or suspected breach of security, restricted use or confidentiality; and (iii) to take the Sensus-recommended steps to log out from and otherwise exit the Application(s) and Managed Systems at the end of each session. Customer agrees that Sensus shall be entitled to rely, without inquiry, on the validity of the user accessing the Application(s) application through Customer's account, account ID, usernames or passwords. 5. Customer shall be responsible for the day-to-day operations of the Application(s) and AMI System. This includes, without limitation, (i) researching problems with meter reads and system performance, (ii) creating and managing user accounts, (iii) customizing application configurations, (iv) supporting application users, (v) investigating application operational issues, (vi) responding to alarms and notifications, and (vii) performing over-the-air commands (such as firmware updates or configuration changes), (viii) any operational issues related to the day-to-day operations of the Applications(s) and AMI system outside of Customer control and permission shall be reported to Sensus technical support. nl. Sensus Analytics A. Essential Package. The Essential Package of Sensus Analytics shall include a Usage License for the use of and access to the following modules: Device Access a. Allows quick search for meter details by using data imported from the Billing system or the Sensus Device ID or AMI ID b. Allows a view of the meter interval or register reads c. Meter data is available to be copied, printed or saved to a variety of typical user programs or file formats (CSV, PDF, and Microsoft Excel Spreadsheet). d. Allows the current and historical data to be viewed. e. Allows the current usage to be compared to historical distribution averages f. Allows the user to see the meter location on a map view. g. Allows notifications for an event on a single meter to be forwarded to a utility employee by email or sms. h. Allows details to be viewed about a meter — (dependent on the data integrated from other systems) ii. Meter Insight (provides the following) a. # of active meters b. # of orphaned meters with drill down to the list of meters c. # of inactive meters with drill down to the list of meters d. # of stale meters with drill down to the list of meters e. # of almost stale meters with drill down to the list of meters f. # of meters where no read is available with drill down to the list of meters g. # of meters with high threshold exceptions with drill down to the list of meters h. # of unknown radios with drill down to the list of meters iii. Report Access a. Allows the user to see meter alarms and choose a report from a list of standard reports. b. Master Route Register Reads: Shows the latest reads for all meters within specified time window c. Meter Route Intervals Reads: Allows users to inspect intervals of a single meter over a period of time. d. Master Route No Readings: List all meters that are active in the system, but have not been sending reads within the specified time window e. Consumption Report: List meters' consumption based on meter readings within the specified time window f. Zero Consumption for Period: List meters whose readings do not change over a period of time. g. Negative Consumption: Shows the number of occurrences and readings of negative consumption for the last 24hr, 48hr and 72hr from the entered roll up date. h. High Low Exception Report: Displays meters whose reads exceed minimum or/and maximum threshold, within a time range. i. Consumption vs Previous Reported Read: Compares latest reading (from RNI) with last known read received from CIS. REV: 10-07-16 JS CONFIDENTIAL I Page 13 of 30 ATTY/AGR.2016.295/Sensus USA Inc. - AMI Software Agreement