Agmt16 Sensus USA Inc. - Laserfiche WebLink

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sETWAtra nsus The Emergency Response Team (ERT) is responsible for activating the DRP for disasters identified in this plan, as well as in the event of any other occurrence that affects the company's capability to perform normally. One of the tasks during the early stages of the emergency is to notify the DRT that an emergency has occurred. The notification will request DRT members to assemble at the site of the problem and will involve sufficient information to have this request effectively communicated. The Business Recovery Team (BRT) will consist of senior representatives from Sensus, and the BRT leader will be a senior member of Sensus' management team who will be responsible for taking overall charge of the process and ensuring that the company returns to normal working operations as early as possible. Business Recovery Team • Jim Mundell • Jack Swearhart 2.4. Disaster Recovery Team The team will be contacted and assembled by the Emergency Response Team (ERT). The DRT's responsibilities include: • Respond immediately to the ERT notification • Assess the extent of the disaster and its impact on the services provided to customers • Coordinate activities within the DRT to execute the DRP most efficiently • Establish facilities for an emergency level of service within 1 business hour • Restore key services within 1 business hour of the incident • Recover to business as usual within 8.0 to 24.0 hours after the incident • Report to the emergency response team from the point of the initial disaster notification until the complete return to normal business operations. Disaster Recovery Team Core Members • Jack Swearhart —Team Leader • Victor Thompson — Data Center Operations Manager • Any Allen — Server Administrator • Rick Zheng — Server and Backup Administrator • Sam McKay — Network Administrator • Gabriel Gwartney — Applications Operations Manager 2.4.1. DR Procedures for Management Members of the BRT will keep a hard copy of the names and contact numbers of each DRT and ERT member. In addition, BRT members will have a hard copy of Sensus' DRP on file in their homes in the event that the headquarters building is inaccessible, unusable, or destroyed. 2.4.2. Contact with Employees The BRT leader may directly contact other members of Sensus management or delegate this activity to another BRT member. After the BRT contacts members of Sensus management, said managers will serve as the information focal points for the employees in their departments, while designated employees will call other employees to discuss the crisis/disaster and the company's immediate plans. Employees who cannot reach staff on their call list are advised to call the staff member's emergency contact to relay information on the disaster. 2.4.3. Backup Staff If a manager or staff member designated to contact other staff members is unavailable or incapacitated, the designated backup staff member will perform notification duties. 2.4.4. Alternate Recovery Facilities / Hot Site If necessary, the hot recovery site will be activated and notification will be given via recorded messages or through communications from the BRT. Hot site staffing will consist of members of the disaster recovery team for the first 24 hours, with other staff members joining at the hot site as necessary. 2.4.5. Personnel and Family Notification REV: 10-07-16 JS CONFIDENTIAL I Page 24 of 30 ATTY/AGR.2016.295/Sensus USA Inc. - AMI Software Agreement