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Exhibit "A" <br />CHAPTER 4 - WORK PLAN <br />We understand the City of Redwood City's program requirements and are ready to provide the staff and ec <br />needed to service the City. Cal -West agrees to furnish all labor, tools and equipment, and materials necessary to <br />perform services needed to properly maintain the Traffic Signals and Street Lighting owned by the City. <br />RESPONSE AND SERVICE <br />Cal -West agrees to provide 24 -Hour Emergency phone service and to have Technicians available 24 -Hours per -day, <br />seven (7) days per -week to respond to all emergency calls in a timely manner, meeting or exceeding standards set by <br />the City, Cal -West Proposes: <br />Traffic Sienals <br />1. Emergency and Accident response - - - - - - - One (1) Hour or less <br />2. Outages and Signal malfunctions - - - - - - - - - - - Two (2) Hours or less <br />3. Replacement of burned out Signal Lamps - - - - - Two (2) Hours or less <br />4. Safety Street -Lighting - - - - - - - - - - - Forty Eight (48) Hours or less <br />Street -Lighting <br />1. Emergency and Accident response - - - - - - - - - - One (1) Hour or less <br />2. Outages or Malfunctions - - - - - - - - - - -- Forty Eight (48) Hours or less <br />Permanent repair work of proposals generated from normal maintenance and emergency response shall be <br />completed as soon as possible and in all cases within twenty one (21) calendar days or less, unless extended in <br />writing by the City Engineer, <br />SIGNAL TURN-OFF AND SIGNAL ON FLASH <br />Cal -West shall immediately notify the City's Police/Sheriff Department and the Engineer of any Signal turn-offs or <br />Signal on Flash necessitated by their operations in excess of fifteen (15) minutes. <br />SPARE EQUIPMENT <br />Cal -West shall maintain adequate storage and shop facilities and a sufficient stock of fully tested controllers, spare <br />parts and signal equipment to effectively maintain Traffic Signals. <br />SALVAGED EQUIPMENT <br />Cal -West shall either hold in it's shop and storage facilities, or deliver to a location designated in the City , any <br />salvageable equipment or material as per direction of the Engineer. Cal -West shall properly dispose of any <br />equipment declared non -salvageable as per direction of the Engineer. <br />CONSULTATION <br />Cal -West has the ability to provide full traffic engineering services to include the review of traffic signal plans as <br />requested by the City . <br />COMPANY POLICY <br />Cal -West has a strict Employee Code of Safe Practices and Company Policy. We have an Injury and Illness prevention <br />program including weekly safety meetings. A complete Company policy handbook will be provided to the City if <br />requested. <br />Optional - On -Line Electronic Record System <br />Our web -hosted computerized routine and emergency maintenance reporting program was developed and designed <br />by Cal -West in conjunction with our software provider. The program is configured to our specific Traffic Signal <br />Maintenance Programs. Our user friendly system captures full routine maintenance, emergency calls, and all <br />equipment inventory records. This system is available at no cost to the City of Redwood City. <br />ATTY/AGR12016.2591CAL WEST LIGHTING AND SIGNAL MAINTENANCE <br />REV 09-15-16 RL <br />