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Template Version August 26, 2016 <br /> Page 13 <br /> <br />(Covered California, ACE, Medi-Cal, etc.), Cash Assistance Program for <br />Immigrants (CAPI), and Women Infants and Children (WIC) to assist with <br />identifying potentially eligible individuals. <br /> <br />Organizational <br />Policies and <br />Procedures <br /> <br /> Contractor will maintain written policies regarding the client grievance process; <br />health and safety including fire and earthquake safety and evacuation; <br />sanitary handling and safe storage of food; client rights; child abuse reporting; <br />and client confidentiality. <br /> <br />Collaboration <br /> <br /> Contractor will participate in the Homeless System Redesign and other County <br />initiatives regarding safety net and homeless services planning. <br /> <br />Contractor will participate in County provider meetings for safety net and <br />homeless services providers. <br /> <br />Contractor will participate in Point In Time/One Day Homeless Count and <br />Survey. <br /> <br />Contractor will participate in Homeless Outreach Team (HOT) multi- <br />disciplinary meetings and work collaboratively with HOT staff to provide any <br />documentation available that helps establish eligibility for vouchers for <br />homeless Core clients. <br /> <br />211 & SMC- <br />Connect <br /> <br /> Contractor will maintain current agency information in 211 and SMC-Connect. <br /> <br />Web Site <br /> <br /> Contractor will have a minimum of one web page that provides basic <br />information about location, contact information, services, hours of operation <br />and other helpful safety net resources that can be accessed in the event the <br />agency is closed, such as the contact information for St. Vincent de Paul, 211 <br />and SMC-Connect. <br /> <br />Hours of <br />Operation and <br />Coverage <br /> <br /> <br /> <br /> Contractor will provide the County a schedule of operations that includes <br />hours of service for each weekday. For any weekday hours between 9:00 am - <br />4:00 pm that the Contractor is not open for services, the schedule will include <br />the Contractor’s plan for coverage for immediate needs (shelter/inclement <br />weather requests, food requests) for community members who call or go to <br />the Contractor’s office seeking assistance during those hours. The plan will <br />also include coverage for immediate needs during any additional time that the <br />Contractor will not be open for services (i.e. staff training, holidays observed <br />by the Contractor that are not County holidays). If the Contractor’s hours of <br />ATTY/AGR/2016.321/AGREEMENT BETWEEN SAN MATEO COUNTY AND FAIR OAKS COMMUNITY CENTER <br />REV: 11-18-16 JS <br /> <br />Page 13 of 25 <br />6.1.E. - Page 17