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EXHIBIT "A" SCOPE OF SERVICES The following is a general list of what Consultant will do for City, including price, and schedule. The implementation tasks may be modified as the project progresses based on Department and City needs. Overview Enhance individual, operational, and interpersonal functions supportive of a high performance, inclusive culture. Design Objectives (1 ) Improve the ability of managers and supervisors to direct and monitor individual and team practices, critically analyze performance, and build and maintain a positive culture. In addition, enhance their ability to achieve the City's inclusion initiatives and goals. (2) Strengthen the competency and confidence of managers and supervisors to recognize and take prompt, preventive action to address performance problem behaviors and to understand their impact on the individual, team, and organization. (3) Improve the approachability of managers and supervisors and strengthen their relationship with subordinate staff. (4) Reinforce positive, department-wide team-based performance behaviors. (5) Promote employee buy-in and encourage a supportive attitude within the Department's culture for effective performance systems and related personal behaviors based on contemporary diversity principles. (6) Enhance the interpersonal and operational leadership path for all personnel, in particular supervisors. (7) Strengthen communication throughout all levels of the department, in particular between supervisors and subordinate personnel to foster more openness about issues that inhibit individual and team performance. (8) Modify departmental systems and practices to improve accountability, organizational discipline, and support desired performance behaviors. (9) Strengthen professional development initiatives by providing self-study exercises to line supervisors and personnel. (10) Communicate key messages and information about the new system. The following defines the principal tasks to install the program in the department. Tasks are categorized under preparation, implementation, and follow-up/maintenance. They are not listed in order of importance or chronology. ~ T" . r' -"