Agmt16 ABM Onsite Services - West, Inc. DBA ABM Parking Services

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in such form as specified by the Parking Manager, reports and information relating to costs and expenses of operation and maintenance of the Parking Facilities; charging , collection of and amount of parking fees collected by Contractor; procedures followed by Contractor; and other matters relating to the operation and custodial maintenance of the Parking Facilities and Contractor's performance under this Agreement. The additional reports shall include , but not be limited to , quarterly reports on inventory, rates, utilization , and other operating data as determined by the Parking Manager. SECTION 7 . CONSULTATION WITH CITY Contractor, when requested by the Parking Manager, shall consult with and advise City regarding rules and regulations for the operation and maintenance of the Garage, fees for parking , collection procedures, budgets and other matters relating to the operation and maintenance of the Garage. SECTION 8. RULES AND REGULATIONS The Parking Manager shall have the right to establish, and the Contractor shall adhere to , any reasonable rules, regulations, or instructions relating to the operation and maintenance of the Parking Facilities , the charging and collection of fees, procedures for payment of monies to City, reports and the contents thereof to be prepared and submitted by Contractor to City, and other matters related to the Parking Facilities and their operation and maintenance . SECTION 9 . CONTRACTOR'S PERSONNEL A. General 1 . For the performance of the duties required by this Agreement, Contractor shall directly employ persons who are competent, efficient, qualified and of honest reputation . All personnel performing the obligations of Contractor under this agreement shall be employees of Contractor, shall be on Contractor's payroll and shall be under the sole control and direction of Contractor, who shall be reasonably responsible for the employment, supervision , payment and discharge of all such personnel . Under no circumstances shall any such personnel be considered employees or contractors of City. Contractor shall maintain close supervision over all personnel to insure their integrity and maintenance of an honest and high standard of service to the public, as well as to reasonably insure that said persons discharge their duties in a courteous and efficient manner. Contractor shall not employ any persons who are not reasonably necessary for performing the obligations of Contractor under this Agreement. Contractor and Contractor's agents, employees and Sub- Contractors shall avoid conflicts of interest and the appearance of conflicts of interest. Contractor shall make commercially reasonable efforts to respond to City feedback and requests about staffing levels at each Garage . ATTY/2016.304/ABM ONSITE SERVICES — WEST, INC. REV: 10-26-16 JS Page 14 of 38