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<br /> EXHIBIT A <br /> CITY OF REDWOOD CITY <br /> OMBUDSMAN SERVICES OF SAN MATEO COUNTY <br /> FISCAL YEAR 2004/2005 <br /> CONTRACT OBJECTIVES <br /> Quantifiable Goals to be Provided With Performance Indicators # of Unduplicated RWC <br /> Requested Funds Residents/Households to be <br /> Assisted <br /> Investigate 85 cases of violation of residents # of cases investigated 85 individuals <br /> rights in the long-term care facilities of <br /> Redwood City <br /> Increase the number of ombudsmen in 2 recruitmenUtrainings planned <br /> South County by 2. There are currently 4 (Sept and March) which will <br /> active volunteers serving in this geographic yield a minimum of 2 additional <br /> reqion volunteers for South Countv <br /> Raise facility coverage in Redwood City by Calculation of the rate of the 696 beds in 46 facilities <br /> 10% over FY 03-04 performance minimum recommended visits <br /> we are meetinq. <br /> Respond to 100% of complaints received Case loqs <br /> Atty/Agr/Agr.215 <br /> 081004 7 <br /> --.---- .- .~ - -- T r·· <br />