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<br />Exhibit B <br />Electronic Data Management Support <br /> <br />1. EDM support includes consulting services, such as discussing available options, <br />troubleshooting, recommending solutions, and working with employee and <br />equipment vendors as needed. <br /> <br />2. EDM support includes developing computer specifications and establishing City's <br />computer standards for EDM workstations, servers, routers, switches, cabling, <br />printers, hubs, modems, and patch panels. <br /> <br />3. EDM support includes the hardware support of standardized computer <br />equipment listed above. <br />a. The City of Burlingame will be responsible for all hardware components. <br />b. Troubleshooting printers will be performed initially by EDM staff; if the <br />printer requires new internal hardware, the EDM staff will contact a <br />certified printer repair contractor. Burlingame will pay for contractor parts <br />and services. <br />c. Cabling for adds/moves/changes will be performed by cabling contractors <br />approved jointly by Burlingame and Redwood City and paid for by <br />Burlingame. <br />d. EDM support will work with the equipment vendors to troubleshoot issues <br />and replace components under warranty. <br />e. Any purchases made will conform to Burlingame purchasing policies and <br />procedures. <br /> <br />4. EDM support for workstation software includes the initial installation, re- <br />installation, software upgrades/patches, and configuration changes requested by <br />Burlingame. All requests must be entered into the helpdesk information tracking <br />system. <br /> <br />5. EDM support for server software includes the initial installation, re-installation, <br />software upgrades/patches, and on-going monitoring of system processes which <br />include daily backup, logs, alarms, and alerts. Software loaded on servers must <br />be approved by EDM support services. <br /> <br />6. EDM support for application software includes the initial installation, re- <br />installation, and software upgrades/patches. <br />a. Burlingame will pay for any technical support contracts for third-party <br />software that is not commercial-off-the-shelf (COTS) software (i.e., <br />Microsoft Word, Adobe Acrobat, etc). If contracts are not maintained by <br />Burlingame, the EDM staff will not supply technical assistance for the <br />application. <br /> <br />F :Attyl Ag rl AmendBurfingame 1 <br />082603 <br /> <br />4 <br />