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�i - <br /> � �� <br /> 32. Examiner Trainin�2: The TPA shall annually certify to the AUTHORITY that each claims <br /> examiner handling the MEMBERS' claims is in compliance with all legal and regulatory <br /> licensing and continuing educational requirements as presently or in the future shall be <br /> promulgated and required by the State of California. Where required by law or regulation, <br /> copies of all such certifications shall be provided at least annually by the TPA to the <br /> AUTHORITY. <br /> 33. Member Services: The TPA shall provide special on-site training services when requested by the <br /> AUTHORITY to ensure that the people who process workers' compensation claims are <br /> effectively carrying out the procedures required for a successful program. <br /> The TPA shall require one of the dedicated unit examiners to meet with city personnel, at the <br /> city's location, at least once annually to review program procedures regazding workers' <br /> compensation reporting requirements and other program matters that require the timely <br /> participation of the city's personnel. <br /> The TPA shall require an examiner to be available and readily respond to a member city's <br /> request for assistance with problem cases, including on-site visits to the city. <br /> The TPA shall provide the AUTHORIT'Y with information regarding statutes, proposed changes <br /> to statutes, and changes to the rules and regulations affecting the AUTHORITY and its <br /> responsibility as a legally uninsured workers' compensation joint powers authority. <br /> 34. EmploYee Services: As required, The TPA will develop, for review by the AUTHORITY, <br /> materials which will provide information and guidance to member cities' employees regarding <br /> workers' compensation and the self-insurance program. <br /> As required, the TPA will assist injured employees in resolving problems that arise from injury <br /> or illness claims. <br /> 35. Conflict of Interest: The TPA shall avoid all conflicts of interest or appearance of conflicts of <br /> interest in performance of this document. If the TPA receives compensation from the <br /> AUTHORITY for services not included in this document, such as bill review services, managed <br /> care, or investigations, the TPA shall disciose all fees received from the AUTHORITY. Such <br /> disclosure shall be in the form of a letter and shall be received by the AUTHORII'Y each April <br /> 1. <br /> J:�BCJPIA�Admin�Documents\WC <br /> BCJPIA PWCP Performance Standards Page 7 of 7 February 11, 2004 <br />