Agmt04 Office of Housing SM Co. - Laserfiche WebLink

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4. OUTCOMES On a quarterly basis Contractor will collect and report data to County outcomes of various program activities, and will continue to work with the OBM staff to refine outcome measures. Contractor will also report on the number of clients served in the unincorporated area of Redwood City. A. Emergency Services For Emergency Assistance including: clothing, food, shelter vouchers and transportation, delivery of the service itself will be the outcome. The estimated outcome for the FY 2004-05 will be 1600 emergency services delivered per year. B. Homelessness Prevention All Rental Assistance and move-in costs paid will be tracked. Follow-up six months after assistance ended will be complete to determine housing status. Client should be informed of follow-up at time of assistance and three stable contact phone numbers of those likely to know client's whereabouts will be collected. The estimated outcome of the number of household provided rental assistance will be 80 per year of this Agreement and the percentage of known clients still housed after six month will be 75%. 5. OTHER CONTRACTOR RESPONSIBILITIES A. The Contractor will provide a written policy which shall be presented to the Human Service Agency for approval, pursuant to which recipients of service shall have the opportunity to express and have considered their views, grievances, and complaints regarding the delivery of services. B. The Contractor agrees to report to the Human Services Agency on a quarterly basis regarding its services and activities under this contract, and to accept appropriately referred clients from the County for its contract services as part of their client base. C. The Contractor shall establish a written procedure, which shall be prepared to Human Service Agency for approval, to ensure that all Contractor employees, volunteers, consultants, subcontractors, or agents performing services under this Agreement report child abuse or neglect to a child protective agency defined in Penal Code Section 11165(k). D. The Contractor shall provide the Human Services Agency with a current budget which clearly states the total agency budget. In addition, the Contractor will maintain all pertinent records and data collection forms that reflect activities listed in this contract for a period of three (3) years. E. Contractor shall participate in planning and utilization of the Homeless Management Information System (HMIS). 6. SERVICE INTEGRATION Contractor and a designated Human Service Agency representative will coordinate service delivery so that clients receive timely and accurate services. Contractor shall conduct training to insure that its staff is knowledgeable and up to date on the services provided by Human Service Agency, other community agencies and the current needs experienced in the community. 9