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32. Examiner Training: The TPA shall annually certify to the AUTHORITY that each claims examiner handling the MEMBERS' claims is in compliance with all legal and regulatory licensing and continuing educational requirements as presently or in the future shall be promulgated and required by the State of California. Where required by law or regulation, copies of all such certifications shall be provided at least annually by the TP A to the AUTHORITY. 33. Member Services: The TP A shall provide special on-site training services when requested by the AUTHORITY to ensure that the people who process workers' compensation claims are effectively carrying out the procedures required for a successful program. The TP A shall require one of the dedicated unit examiners to meet with city personnel, at the city's location, at least once annually to review program procedures regarding workers' compensation reporting requirements and other program matters that require the timely participation of the city's personnel. The TPA shall require an examiner to be available and readily respond to a member city's request for assistance with problem cases, including on-site visits to the city. The TPA shall provide the AUTHORITY with information regarding statutes, proposed changes to statutes, and changes to the rules and regulations affecting the AUTHORITY and its responsibility as a legally uninsured workers' compensation joint powers authority. 34. Employee Services: As required, The TPA will develop, for review by the AUTHORITY, materials which will provide information and guidance to member cities' employees regarding workers' compensation and the self-insurance program. As required, the TPA will assist injured employees in resolving problems that arise from injury or illness claims. 35. Conflict of Interest: The TP A shall avoid all conflicts of interest or appearance of conflicts of interest in performance of this document. If the TP A receives compensation from the AUTHORITY for services not included in this document, such as bill review services, managed care, or investigations, the TPA shall disclose all fees received from the AUTHORITY. Such disclosure shall be in the form of a letter and shall be received by the AUTHORITY each April I. J:\BCJPIA \Admin\Documents\ WC BCJPIA PWCP Performance Standards Page 7 of 7 February 11, 2004 "~_...'- .