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Public Works Services Director Ingram explained the Neighborhood Services Survey, the objectives and the Performance Measures as they apply to the proposed budget. Neighborhood Services Survey — some of the best models in private sectors use a sampling or survey process in order to balance the perception with the data. He linked the survey to the real world of doing business. He gave an example of Code Enforcement and walked through the analysis of the results, then related it to the last budget priority of esthetics. He related violations to the performance measures and posed questions on system process The final step would be going to Objectives under Code Enforcement where three specific objectives have been set for staff. Public Works Services Director further gave an example of budget objectives driven by Council priorities in Youth and Education and highlighted some Performance Measures that demonstrate, efficiency, customer satisfaction, effectiveness or cost effectiveness. Council Member Pierce, stated she was impressed in the layout of the budget and pointed out one area of comparison in what is asked of staff as a community and the cost and impact on the budget. She stated the expertise in shifting resources was interesting in targeting areas of necessity. Council Member Hartnett reiterated the compliments on the presentation and the addition of performance standards. He reminded staff and Council that the payoff comes a couple of years from now and that all should be accountable. Council Member Ira stated what we would find is immediate improvements by staff in the approach to problems and through efficiency. Council Member Howard concurred regarding the budget and Performance Measures in each department with analysis and next steps. She encouraged evaluating why accomplishments did not occur and assuring that the information gathered applies from year to year. Vice Mayor Claire expressed caution to be tolerant and realistic in evaluating the Performance Measures in two years. He stated the City is treading on new territory and on the cutting edge in this area. V) Significant Budget/Operational Changes (by Carlos Bolanos, Chief of Police /Assistant City Manager); Police Chief /Assistant City Manager Bolanos explained the significant budget and operational changes in the various departments. He stated Shelter Network funding has been moved to the City Council budget and ultimately would go to the HSFA STUDY SESSION MINUTES JUNE 5, 2000 PAGE 6 MINUTES Book No.58 Page NO. 124