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IMMIU 111119-11 SCOPE OF SERVICES Consultant agrees to perform the following: IVR/ Automated Phone Payments: Easy-to-use, rapid payment service allows customers to hear their balance and make a payment. Outbound Customer Notifications: Deliver payment reminders and other time - critical notifications by phone/text/email. Paymentus Payment Processing Services: Level 1 PCI Compliant. Secure cred it/debit/eC heck processing. Real-time data with simplified reconciliation for all payment channels and payment types. a. Integration with Client's Billing System At no cost to Client, Paymentus will develop one (1) file format interface with Client's billing system using Client's existing text file format currently used to post payments to Client's billing system. Client will be responsible to provide Paymentus with the one file format specification and will fully cooperate with Paymentus during the development of the said interface. If Client chooses to create an automated file integration process to download the posting file, due to Paymentus security requirements, Client will use Paymentus specified integration process. Paymentus platform is an independent full service fully hosted platform per PCI -DSS requirements for a fully hosted solution. As such, Paymentus platform does and can function independent of any billing system integration. A payment posting file can be emailed or downloaded from Paymentus Agent Dashboard. If Client chooses to have Paymentus platform integrated with its billing system, Paymentus offers two options: (i) Paymentus standard integration specification that Client can use to integrate its billing systems with Paymentus platform ("Standard Integration"); (or) (ii) Paymentus to either customize or configure its platform to integrate with Client using file specification or APIs supported by Client's billing system ("Client Specific Integration") If Client chooses Standard Integration, Paymentus agrees to fully cooperate with Client and provide its specification to Client. Paymentus also agrees to participate in meetings with Client's software vendor to provide any information or clarifications needed to understand Standard Integration. If Client chooses Client Specific Integration, Paymentus agrees to develop such integration at no cost to Client, provided however, Client agrees to fully cooperate with Paymentus and cause its software vendors to fully ATTY/AGR/2017.080/PAYMENTUS - IVR REV: 04-10-17 JS Page 10 of 14