Agmt17 Smart Utility Systems, Inc.

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The Notifications module will provide a central view of Notification all notifications exchanged between the customer and 4. the City. Specifically, the customers will be able to: • View all notifications, alerts received from the utility • Select and respond to a notification • View responses to the notifications sent by the customer to utility The notification/alert types will include: • Updates to contact information • Updates to notification preferences — Opt -in and Opt -out • Water leakage alert based on configurable flow rate • High usage alert • Payment accepted • Ad hoc messages to selected customers The Connect Me module will provide a single click option for the customer to contact City customer 5. Connect Me service via the mobile app, text message, phone, and email. Specifically, the customers will be able to: • View all utility customer service contact options based on request type on the Mobile app and within the portal. • Send a message to the utility customer service desk and receive responses. • View all of the utility's social media accounts (on Twitter, Facebook, Google+, Instagram, and YouTube) for updates in one view within the portal and the mobile app. Compare The Compare module will display the customer's water use compared with other similar customers. Specifically, the City customers will be able to view their water use for past 12 months compared with: • Previous year use • Other similar customers in neighborhood (defined as zip code and "Site ID") 6• • View personalized savings tips based on service (electric / water), and customer class (residential/C&I) Shared Water Budget Accounts - Graphically display a line or similar feature representing a water use budget for individual accounts or groupings of accounts using the process maintained by the City's Utility Billing System which groups accounts that share a water budget using a unique value called "Site ID" in conjunction with a coded value water use type classification. The two values together are referred to as a "Sub - Site". Page 13 of 38 ATTY/AGR/2017.104/SMART ENERGY SYSTEMS—CUSTOMER WATER USE PORTAL REV: 05-15-17 MI