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<br />Exhibit C <br />Software Development Services <br /> <br />1. Software Development staff will support the financial software developed for and <br />supplied to the City of Burlingame. Current applications include: payroll, budget, <br />general ledger, accounts payable, fixed assets, false alarms, purchasing, utility <br />billing, business license, and geobase. Additional applications may be added <br />upon mutual written consent by both parties. <br /> <br />2. Support contracts for third-party applications (i.e. UniVerse, ITRON, etc.) used by <br />the Software Development staff must be maintained and paid for by Burlingame. <br />If these contracts are not currently maintained, the software development staff <br />cannot fully warranty the Software Developed and/or supported. <br /> <br />3. Burlingame and Redwood City will jointly develop programming requirements <br />and specifications, test scenarios, exception scenarios, and specifications for <br />exception handling to the software development staff. <br /> <br />4. Burlingame and Redwood City will meet at least twice a year to discuss and <br />determine enhancements and priorities for the Burlingame computer and <br />financial system. <br /> <br />5. To minimize support costs, the Software Development staff will perform initial <br />testing of requested and recommended software changes in accordance with the <br />specifications and test scenarios provided. Burlingame staff will be responsible <br />for user testing and authorization to implement the software changes. <br /> <br />6. Software Development staff will undertake major software development projects <br />only after the project has been approved and prioritized by the Burlingame <br />Administrative/lnformation Services Manager. <br /> <br />7. Software Development staff will keep the Burlingame Administrative/lnformation <br />Services Manager informed about the status of all projects undertaken and <br />completed as requested by the managers. <br /> <br />8. Burlingame employees will be invited to participate in the user focus groups that <br />are organized to develop and enhance software. <br /> <br />F :Attyl Ag rl Amend Burtingame 1 <br />082603 <br /> <br />6 <br />