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<br /> Performance Measures <br /> · Performance Measure #1 Number of field services calls per quarter. <br /> · Performance Measure #2 Number of live animals received by shelter per <br /> quarter. <br /> · Performance Measure #3 Percent of customers rating services good or <br /> better in Field Services and Client Services; the Contractor shall select one <br /> random week per quarter and contact a random sampling of no less than <br /> ten customers served within that week per service area to query. <br /> · Performance Measure #4 Percent of all calls responded to within <br /> timeframe guaranteed in Agreement (broken down by category/type of <br /> call) <br /> · Performance Measure #5 Number and percent of adoptable animals <br /> adopted per quarter. <br /> · Performance Measure #6 Number and percent of animals returned to <br /> owner per quarter. <br />11. Excluded Services <br /> The following specific services are excluded from the terms of this <br /> Agreement: <br /> · Enforcement of regulations regarding the number of animals per <br /> household. <br /> · Removal and disposal of dead marine animals. <br /> · Pick-up of baby birds. <br /> · Pick-up dead or live wildlife on private property unless such <br /> wildlife has direct contact with humans and/or domestic animals <br /> which involved a bite or attack, or is sick or injured. <br /> · Response to barking dog complaints /animal noise nuisance <br /> complaints. <br /> · The processing of in-home quarantines which may be resolved <br /> over the phone, as determined by County or County Contractor. <br /> · Routine patrol of leash-law enforcement in parks, beaches, and <br /> other public places. County Contractor will respond to <br /> complaints, calls and observed violations regarding off-leash dogs <br /> in parks, beaches and other public places, yet not complete routine <br /> patrols. <br />C:\Temp\City-County FINAL.doc <br /> 23 <br /> 1'- <br />