Agmt95 Peninsula Conflict Resol - Laserfiche WebLink

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expected to promote the use of conflict resolution services through city staff and in the community. H. Recruitment and training or community volunteers: PCRC will develop and maintain a pool of trained volunteer mediators, case developers and facilitators to serve the conflict resolution needs of the community. As a result, a number of community members will become skillful in the interest-based approach to conflict resolution. PCRC volunteers complete a minimum of 25 hours of training, according to guidelines which govern programs receiving support from the Dispute Resolution Trust Fund established within the County. I. Ongoing skill development for volunteers: PCRC will offer regular opportunities for volunteers to improve and enhance their conflict resolution skills. There will be evening and weekend opportunities for learning and practicing advanced mediation, case development and facilitation skills, as well as presentation of related infonnation ( e.g. landlord tenant law, communication skills, multi-cultural differences which impact conflict resolution.) Volunteers also are invited to bi-monthly "brown bag" discussion groups, where specific topics related to mediation/conflict resolution are addressed and regularly scheduled Mediator Roundtable Discussions. J. Training for local community members: PCRC will offer local residents a variety of educational opportunities which will enhance understanding of the interest-based approach to conflict resolution. These opportunities include presentations to local community groups about interest-based conflict resolution and introductory conflict resolution skills development K. Discounted Conflict Resolution Services: If the City, residents or local organizations want to utilize additional conflict resolution services offered by PCRC, they will receive a 20% discount on the fees charged to residents and organizations located in non-contract cities. ---..................................--..... Special Connict Resolution Training and Professional Services, Available for a Fee, through the PCRC: Specific charges will be defined for requests for "specialized services" not included in the city's contracL Estimates of total charges for conflict resolution services in a specific case will be provided by PCRC when the service is being arranged. These charges will be based on the number of hours involved in providing the service. Group Facilitation: A neutral third party assists a group of people to achieve their goals within a structured meeting or meetings. These goals may include identification of concerns and underlying interests, clear communication of differing opinions, development of a systematic, interest-based approach to problem solving. Special Trainings: PCRC offers orientations to city staff about the mediation program and its services as part of the basic conttacL In addition, there are training opportunities for supervisory personnel, public contact employees and department managers which include theory and practice of interest-based conflict resolution, negotiation and mediation skills. Connict Assessment/Consultation: PCRC can assist cities, as well as local community organizations/groups to assess specific conflict situations, analyze concerns of stakeholders and develop strategies for pro-active and interest based conflict resolution. PCRC utilizes its staff, volunteers, professional mediators and local representatives in this assessment process. The conflict assessment process usually involves third party neutral contact with stakeholders to gather input and provide infonnation about interest-based conflict resolution. 5 -.-.