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<br /> SCHEDULE 8 <br /> . Voice Module hours - available 23 hours per day. The Voice Module is not available <br /> (downtime) for 1 hour per day due to system refreshing, This downtime varies from <br /> day to day, but will not occur during normal business hours, <br /> . Participant Service Center hours - live customer service operators are available 8:00 <br /> a.m. - 6:00 p.m. Pacific Time (Monday - Friday), except for weekends and bank <br /> holidays. <br /> 14 <br /> .....^ <br />