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<br /> Exhibit A <br /> PROGRAM SERVICES <br />In consideration of payments herein provided for, Contractor shall, under the general direction of the <br />Director of the Human Services Agency, or her authorized representatives, provide for the following <br />services to benefit the citizens of San Mateo County as described below: <br />THE CITY OF REDWOOD CITY, FAIR OAKS COMMUNITY CENTER INFORMATION & \ <br />REFERRAL PROGRAM IS A MUNICIPAL CORPORATION OF THE STATE OF CALIFORNIA <br />OPERATING A HUMAN SERVICES ASSISTANCE PROGRAM IN SAN MATEO COUNTY <br />FOR LOW INCOME PEOPLE. <br />CITY OF REDWOOD CITY, FAIR OAKS COMMUNITY CENTER INFORMATION & <br />REFERRAL PROGRAM WILL HEREIN BE REFERRED TO AS "CONTRACTOR". <br />Contractor is located at 2600 Middlefield Road, Redwood City, California 94063. Operating hours <br />are Monday through Friday, 8:00 a.m. to 12:00 noon and 1 :00 p.m. to 5 :00 p.m., telephone number <br />is (650) 726-9071 and fax number is (650) 726-7096. <br />I. CLIENT SERVICES: <br /> The Contractor will provide the following services, supporting activities and related <br /> information from July 1, 1998 through June 30, 1999: <br /> Services Provided: Contractor serves as the primary access point for information on <br /> resources available to low income persons in Spanish and English in the Fair Oaks <br /> community; provides needs assessment, crisis intervention, short-term emergency material <br /> assistance and translation services. Serves as a referral site for the County Shelter Network <br /> program and intake site for Season of Sharing Assistance for the service area. These services <br /> will be provided in an environment that respects the dignity of the client and endeavors to <br /> foster independence and self-sufficiency. <br /> The following number of clients to be served are estimates only. Contractors may provide <br /> services which vary no more than 10% under the estimated number to be served. <br /> 1. 4,024 contacts with residents of the County by phone or in the office for purposes of <br /> giving information (2,524), providing needs assessment (1,000), and follow-up (500). <br /> 2. Provide direct services to clients in the following areas: <br /> a. Housing Assistance - administer Season of Sharing funds for Redwood City Area to <br /> benefit approximately 40 families. <br />A:\10FOCC.AGT Page 9 <br /> '-- <br />